Fix Default Wi-Fi Connection Problems During Deco or ISP Mesh Setup
Follow these ordered checks if your phone cannot join the default Wi-Fi while setting up a main Deco or ISP-customized mesh controller. Reset timing and troubleshooting steps differ between the two device types.
In an Easymesh network containing two or more routers, the router connected to the internet source is the controller; the others are agents. Use the following checks if you cannot join the default Wi-Fi when setting up the main Deco or an ISP-customized mesh controller.
Deco: Troubleshoot the Main Unit
Unplug the other Deco units in the package, leaving only the main Deco powered on.
- Check for a pulsing blue LED. If it is not pulsing blue, hold the reset pinhole for 1s, then wait for 2 minutes as the LED changes from solid yellow to pulsing blue.
- Switch the phone's Wi-Fi/WLAN off, then on again.
- Restart the phone, or use another phone if available.
- Choose another Deco to serve as the main Deco.
ISP-Customized Mesh: Troubleshoot the Controller
Unplug the remaining mesh devices in the package and power on only the controller device.
- Verify that the LED is pulsing blue. Otherwise, hold the reset pinhole for 5s until the LED pulses yellow. Wait for 2 minutes until it turns blue and begins pulsing.
- Bring the phone closer to the controller.
- Join the default Wi-Fi using the SSID and Wireless Password printed on the router's bottom label, or scan its QR code.
The HB210 label is shown as an example:
- Switch the phone's Wi-Fi/WLAN off and back on.
- Restart the phone, or try another phone if possible.
- Use another mesh device as the controller.
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